Refund & Exchange Policy
Do you accept returns?
We cannot accept returns due to the nature of the products we sell.
If you have a problem with your order, or believe the quality has been compromised, please email info (at) farmersmarketfoods (dot) com, or call 541-757-1497 for assistance. You will need to provide the lot number from the top of the can and photos of the affected product.
What if I receive expired product?
We have a robust onsite recycling program for product that has passed its best-by date. When product passes the best-by date, we remove it from the cans and put it in our biogas digester, where that product can be mixed with organic plant matter and turned into green energy.
You should never receive product from our facility that is past its best-by date. If you do find yourself in possession of cans that have passed their best-by date, they are past peak quality and we don’t recommend consuming them. If you purchased them in store, return to the store where you purchased them. We cannot accept store returns.
If you believe product past it’s best-by date was shipped to you, please email info (at) farmersmarketfoods (dot) com with photos of the lot numbers on the cans so we can investigate.
What if my items are damaged?
We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. Unfortunately, it’s possible that your items can be damaged during shipment.
If you receive a damaged or defective item in your order, please contact our quality team at email info (at) farmersmarketfoods (dot) com, or call 541-757-1497 before discarding any damaged boxes, packaging, or products, as we may request pictures of any damages to help in the processing of your request.
Pictures of the damaged product or order in the condition it was received help our packing teams improve. If any additional information is required to process your request, we will contact you.
What if an item is missing, or if I received the incorrect item?
If your order has been delivered and an item is missing, you can request a refund or replacement by contacting us.
If you received an incorrect item in your order, please contact us. We may request pictures of the product you received to help in the processing of your refund or replacement request.
Can I cancel or edit my order?
The option to cancel your order will no longer be available after your order has started processing. Depending on the status of your order, you can request to cancel or edit your order by contacting Customer Service at 541-757-1497 for assistance.
Items cannot be added to your order after it has been placed. We offer free shipping with every order, so you can always make a new order if you forgot something!
For orders placed using Guest Checkout, no changes or modifications can be made. Please create an account with us for the best customer service.
What if I entered the wrong shipping address?
Please contact us immediately at info (at) farmersmarketfoods (dot) com, or call 541-757-1497 and we’ll do everything we can to update your order to ship to the correct address.
Depending on the status of the order and the shipping method, we may not be able to update your shipping address, re-route your package or ensure successful delivery of your order.
We strongly recommend that you review the details of your order to ensure the address information is correct before submitting the order. We cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout.
What if an item is cancelled from my order?
Occasionally, orders may be canceled if the item is out of stock or if there is an issue with the payment information.
If your order or item(s) in your order are canceled, we’ll send an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped.
What if my package says it was delivered but I didn't get receive it?
If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action, as order status or tracking details may sometimes be changed ahead of a package’s delivery. Once that time has passed, try the following:
- Look for a notice of attempted delivery.
- Check nearby spots where the package may have been left.
- Ask a neighbor if they accepted a delivery on your behalf.
- Verify the shipping address on your order to ensure it was correct.
If you’ve followed the above steps and your package still cannot be located, please contact us for assistance.
Tips for protecting your packages from theft:
- Ship to a secure location.
- Track your package so you know approximately when it will arrive.
- Join up with your neighbors to look out for each other’s deliveries.
- Install a doorbell or security camera.
- Consider purchasing a secure package locker or box for your porch.
Do you ship outside the U.S.?
We do not ship outside of the U.S. for any reason. We also cannot ship to Alaska or Hawaii.
Where can I find your products?
Look for the store locator feature on our website: https://farmersmarketfoods.com/about-us/store-locator/ and type in your zipcode to find the closest store near you. You can also order online through retailers like Amazon.com.
Good For You. Good For The World